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Total services

Total Egypt offers a range of technical support services through lubricants Engineers who are strategically positioned to meet the customers’ requirements wherever they are. These services include lube surveys, lubricants technical training, coordination of oil analysis, advice on safe handling and storage.

Lubrication Survey:

Total Egypt Lubricants Engineers conduct comprehensive lubrication surveys on regular or need basis of the equipments at customers’ sites. Lubricant recommendations are taken into account, rationalization of products to minimize inventory and enhance stock management as well as avoiding misapplication of products by the technicians on one hand and Original Equipment Manufacturer recommendation on the other hand. This exercise is regularized to take into account acquisition of new equipment or new product launches.

Field Support:

Total Egypt offers lubricant technical support through the Lubricants Field Engineers. TOTAL lubricant specialists in Paris are also be at hand to provide support when required.

Training:

Total Egypt’s Lubricants Engineers regularly conduct lubricants training for customers. The training/seminars act as sessions for feedback on application of our lubricants, product knowledge refreshment and a forum for latest product update.

The trainings are scheduled or regular on the spot trainings during visits to enable customers’ staff (technical, maintenance and supplies personnel) to keep abreast with lubrication trends.

Our areas of training include but are not limited to;

  • Lubrication Fundamentals
  • Lubrication terminology
  • Lubricants blending
  • Oil Sampling and analysis
  • Optimization of Oil Life and Oil Consumption
  • Handling and storage of lubricants
  • Any subject related to lubrication of interest upon request.

Oil Analysis program:

Total Egypt offers the oil analysis program that allows the follow up of lubricants in use, through elaborate oil sample analysis whose results can be availed in a short period using our well equipped Laboratory in our blending plant (OPSBA) dedicated exclusively for used oil analysis. Tests carried out include wear metals analysis, Viscosity tests, TBN/TAN determination, Fuel dilution, Silicon content, Water contamination, Soot content, among others.

With the Oil Analysis service customers gain the following:

  • Optimization of drainage intervals – hence reduced oil consumption.
  • Breakdowns can be forestalled and repair costs reduced.
  • Your maintenance team can be guided to the exact origin of the eventual breakdown.

Total Egypt avails all the sampling accessories i.e. sample bottles, data recording forms. Samples are taken by the customers and handed to TOTAL Egypt to deliver to the laboratory.

The following tests are carried out by the Laboratory:

  • Viscosity tests – Viscosity is determined at 40℃ and 100℃. The viscosity Index is then determined.
  • Additives determination – Establishes the depletion of the additives in the oil.
  • TBN – Total Base Number. The ability of the oil to neutralize acids arising from high sulfur fuels.
  • Wear metals – Determines the level of wear in the equipment. Traces of certain metals give a hint of wearing components in the engine.
  • Silicon – gives an indication of the level of air filtration.
  • Water – Contaminates the oil and presence of water is not good for the oil.

The laboratory gives a diagnosis code based on its finding as follows:

  • Green – No anomaly detected. The oil is in normal condition
  • Yellow – A minor problem detected. A check on the anomaly is recommended
  • Red – A serious problem detected. Immediate action is mandatory